1. SERVICE AND WARRANTY

  • All items available on Farmers Trend Virtual Agrovet are delivered to you with the brand’s warranty and protection promise!
  • All items available on Farmers Trend Virtual Agrovet are guaranteed being original stock from the brand, the distributor or the manufactory warehouse. They carry a limited original warranty from the brand or the distributor that protects them against any manufacturing default.
  • Item(s) purchased on Farmers Trend Virtual Agrovet can be taken to any Farmers Trend retail store in Kenya for after-sales-service or repair. Farmers Trend after-sales-service will facilitate your query but will not be held responsible for the brand’s commitment.
  • In case the product is defected on delivery, the after-sales service will decide whether the product should be replaced or repaired. However, repairs are not accepted under the following conditions:
    • The defect is due to improper use (misuse, packaging breaks after delivery, exposure to liquid, abuse or etc.…)
    • The serial number or packaging on the product is unknown.
    • The item has been opened & tampered by a third party.
  1. REPAIR CONDITIONS:

  • There is no warranty without a receipted proof of purchase.
  • For more information, contact us on 0790509684 or [email protected]
  1. RETURNS AND EXCHANGES

  • We are happy to assist you and manage all your requests for return and/or exchange!
  • Our return policy is valid for 14 days from the day you receive your tool, only if the product is brand new, in a re-sellable condition and the consumables & accessories are still sealed in, having all the packing. Based on that, exchange or refund can be granted within the 14 days
  • Item(s) purchased on Farmers Trend Virtual Agrovet may be returned and/or exchanged either by pickup or directly to your nearest Farmers Trend Point.
  • If you have received an item(s) that is defective (e.g., delivered with ripped or missing parts, or other damage) it may be returned for a replacement or full credit upon approval.
  • Please remember:
    • The item(s) should be in its original and unopened packaging, along with the corresponding original order confirmation, delivery note, accessories, and free gifts.
    • In case the customer paid in cash or Debit card, refund will be in Mpesa.
  • For further information, please do not hesitate to contact us. We will be happy to serve you.
  1. Our Returns and Exchanges promise:

  • 14 Days Returns

From the day you receive your item, our return policy is valid for 14 days.

  • Easy Returns and Exchanges

You can contact us via 0790509684

  • Get a refund

If the item is defective on delivery* (upon approval of after-sales-service).

  1. Frequently Asked Questions (FAQs)

In-Store Refund Policy

  • Our general return policy

You can return an item upon approval within 14 days of purchase.

  • What do I do if an electrical product I’ve purchased is damaged?

Please call our customer service number. We will assist you

e-Store Return & Refunds

  • Which documents do I need to bring to store for a refund or exchange?

The order confirmation and the delivery note are both mandatory for any refund or exchange to be proceeded.

  • What is your Returns and Refund policy?

Our return policy is a 14 Days Exchange and/or Refund upon approval.

If for some reasons, you are not satisfied and you wish to return your purchase, you will need to reach our customer service on 0790509684 or by email to us at [email protected] We’ll be happy to serve you.

  • What if I have received a defective product?

Defective items (e.g., items delivered with ripped or missing parts, or other damage) may be returned for a replacement or full credit upon approval.  They must be reported within 14 days from the date of reception of the item. Please contact us.

CASH ON DELIVERY

  • You can now order online and pay cash at your doorstep!

Please note:

  • Cash on Delivery will be either by cash or Mpesa at the delivery time. Our delivery team can not accept Credit Cards or Debit Cards.
  • Upon delivery, the carrier will collect the due amount for the order total, including delivery and handling fees,
  • Payment for COD will only be accepted in the local currency (Ksh),

Here’s how it works:

  • Order online
    Place your order and choose your payment method. Write down your order number.
  • We deliver your order
    A text message and/or a call will be initiated while your order is on its way to be received.
  • Pay with cash at your door
    The carrier will collect the due amount for the total order, including handling fees.