Return Policy

How to purchase

It is easy to make a purchase from the https://agrovet.farmerstrend.co.ke/ website.

1. Choose a farm produce/agro-product/items etc, pick a variant (variety, size, bundle etc.)
2. “Add to cart”
3. Сhoose the quantity (the default quantity is 1)
4. “Buy”
5. “Next”
6. Input your personal data and shipping information
7. Check the data and confirm your order.
8. Make payment

The farmer/agro-farmer/agro-merchant will receive your order information 3 hours after payment. So if you change your mind within 3 hours of purchase, you can cancel the order.

Refund terms

You will be entitled to a full refund if:

• Product quality is significantly worse and different from that in the relevant item description (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) on the website and there is no way you can use the product properly.

You should return the product to the farmer/agro-farmer/agro-merchant. Don’t forget to contact our customer support team to clarify the return address before you return the agro-product, otherwise Farmers Trend reserves the right to reject your refund request. Only after the support team has received proof of the return shipment can a refund be considered. We aim to respond to all requests within 43 hours upon receiving.

The following products cannot be returned unless received defective:

• Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items;
• Farm produce made to your specifications or clearly personalized, especially personalized and handmade items;
• Products which may deteriorate or expire rapidly;
• Products damaged by negligence and/or by misuse or activities other than the intended purpose are also not returnable.

Farmers Trend does not cover the shipment costs of returns.

How to request a refund?

There are several ways to request a refund:

• If less than 3 hours have passed since you purchased the product, you can cancel the order and get a full refund. Go to My orders, tap the order you want to cancel and tap the “Order cancellation” button on the bottom of the order page.
• If the quality of the product you’ve received is significantly worse (the item is defective, damaged (if such circumstances are not specifically noted in the description) or the information provided in its description turns out to be substantially incorrect) then the description on the Farmers Trend Virtual Agrovet website. Go to My orders, tap the order you want to refund and tap “Product related issues”

Refund process

1. Refunded monies are transferred only to the card you’ve used to make your purchase or Mpesa.
2. We aim to complete the refund process for valid claims within less than 14 days. Our usual processing time is 2-3 days.

Indemnity. To the fullest extent allowed by applicable law, you agree to indemnify and hold Farmers Trend, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Service (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).