Frequently Asked Questions and answers at online agrovet https://agrovet.farmerstrend.co.ke/ website.

FARM PRODUCE/AGRO-PRODUCTS/ITEMS AND PRICES

Q1. Are all farm produce/agro-products/items on agrovet.farmerstrend.co.ke original and genuine?

Yes. We are committed to offering all agro-offtakers in the agricultural sector only 100% genuine and quality commodities. We also take all necessary actions to ensure that any farmer/agro-merchant found to be selling non-genuine or quality product is immediately delisted from the platform. Please contact us if you think a farm produce/agro-products/items etc. listed on our website does not meet these standards.

Q2. How can I check reviews/ratings of farm produce/agro-products/items before buying?

It is advised that you check what other customers have said about a farm produce/agro-product/item before you buy.

Q3. How can I find the right farm produce/agro-product/item on online agrovet?

You can start by clicking on a category name from the category menu on the left side of the website. This shows all the agricultural farm produce/agro-products/items we have within that category. If you know what you are looking for, just type the name of the farm produce/agro-products/items or agro-brand in our search bar at the top of the page and click Search.

Q4. Are there any hidden costs or charges if I order from agrovet.farmerstrend.co.ke?

There are no hidden costs or charges when you order from Farmers Trend Virtual Agrovet. All costs are 100% visible at the end of the checkout process.

Q5. Are the prices on Farmers Trend Virtual Agrovet negotiable?

Prices on Farmers Trend Virtual Agrovet are not negotiable. Farmers Trend Virtual Agrovet has several numbers of farmers and agro-merchants who offer you the best prices and deals.

Q6. Why do I see different prices for the same farm produce/agro-products/items?

Some of our agricultural commodities are offered by different farmers and agro-merchants. This allows you to choose your preferred offer. If a product is sold by different farmers or agro merchants, you will find the alternative prices of other farmers or agro-merchants in the product page.

Q7. How can I claim warranty for my agricultural product?

You can claim warranty by presenting your product and the warranty card at an authorized service center of the agr-merchant. Do not hesitate to contact our Customer Service Call Center at +254 790509684 Please note that warranties are covered by Farmers and agro-merchants. As a result, different agro merchants may offer different warranties for each product.

Q8. Will a change in warranty terms of my product affect my warranty?

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Q9. From when is the warranty for my agricultural processed product applicable?

The warranty for your product should start from the date of order. Please contact our Customer Service Team at +254 790509684

ORDER

 

Q1. How do I place an order?

Shopping on Farmers Trend Virtual Agrovet is easy! Once you have found the farm produce/agro-product/item you want to buy, just follow the steps below:

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us a few hours after your order placement.

Q2. How do I know my order has been confirmed?

We’ll send you an email once your order has been confirmed.

Q3. My payment was processed successfully but I didn’t get any order confirmation. What should I do?

Please contact our Customer Service Team on ​+254 790509684 or contact us so we can help you to resolve the issue.

Q4. How quickly can I get my order?

We do our best to get your orders delivered by the date listed on the farm produce/agro-product/item page. You can find more information about our delivery timelines.

Q5. How do I cancel my order?

You can cancel your order by ​contacting our Customer Service.

Q6. My order is delayed, what should I do?

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. In case of doubt any question do not hesitate to ​contact our Customer Support Team ​on​ 0790-509684.

Q8. Why am I having trouble placing farm produce/agro-products/items in the cart?

If you are having trouble placing products in your cart, please make sure that you have made all relevant quantity and variety selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team.

Q9. I haven’t received the invoice for my order. What do I do?

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact our Customer Service Support Team on 0790509684 and we will send it to you.